Returns and Restocking Policy

To request a return: You must request an RMA (Return Merchandise Authorization) number before sending anything back. Call 321-328-9947 or email carl@ynoi.biz with your order number, the date of purchase, what you would like to return, and why. Write the RMA number in a conspicuous place on the outside of the return package.

What can be returned: New, unworn, undecorated items in their original packaging may be returned with an approved RMA.

Custom-decorated items are non-refundable: All custom brand-decorated and personalized items (embroidered, printed, heat-pressed, or otherwise decorated with your logo, name, or artwork) are made just for you and cannot be returned, refunded, or exchanged. If we made a production or fulfillment error, tell us within 7 days of receipt and we will make it right.

Refunds: Returns for refund must be made within 15 days of receipt.

Exchanges and store credit: Returns for exchange or store credit must be made within 30 days of receipt.

Restocking fee: Approved returns of undecorated items are subject to a restocking fee of 20% of the item price (minimum $10), deducted from your refund. No restocking fee applies when the return is due to our error or a defective item reported within 7 days of delivery.

Return shipping: Shipping charges for returns are paid by the customer unless the return is due to our error. We do not reimburse return shipping.

Send approved returns to:

Your Name On It - Returns

2525 Aurora Rd STE 103

Melbourne, FL 32935

Questions? Call 321-328-9947 or email carl@ynoi.biz.